1. Scope

This policy applies to orders placed online through the EzyEvents shop (ezyevents.my/shop), including service bookings (e.g. equipment rental with delivery and setup) and any physical products. Bespoke, contracted event-management engagements are governed instead by our Terms of Service (ezyevents.my/terms) and the relevant service agreement.

In this policy, "we", "us" and "our" refer to EzyEvents Solutions (AS0480015-H), and "you" refers to the customer placing the order. All amounts are in Malaysian Ringgit (MYR), inclusive of SST where applicable.

2. All Sales Are Final — No Monetary Refunds

2.1. All payments made for orders are final and non-refundable. We do not provide cash, bank or card refunds for cancellations or unused bookings.

2.2. Instead of a refund, you may reschedule your booking, change the service, or apply the amount you have paid towards an alternative booking or date — subject to this policy and to availability (see section 5).

2.3. By completing payment at checkout you acknowledge and agree that your payment is non-refundable and that the available remedy is to reschedule or change your booking.

3. Order Confirmation & Payment

3.1. An order is confirmed only once payment is successfully completed through our payment gateway (e.g. FPX online banking or card). Until then, any dates you select are held temporarily and may be released if payment is not completed.

3.2. For service bookings, your selected date(s) are confirmed against our available units. If a date is no longer available when you check out, you will be asked to choose another.

4. Deposits & Balance

4.1. For eligible orders (those at or above the minimum order value shown at checkout), you may choose to pay a deposit now and settle the balance later, instead of paying in full. You confirm your understanding that the deposit is non-refundable by ticking the acknowledgement at checkout.

4.2. The remaining balance is payable via a secure payment link we send you, and must be settled before the booking date. As with all payments, deposits and balances are non-refundable but may be applied to a rescheduled or alternative booking under section 5.

4.3. Paying online in full at checkout may earn an additional discount, shown to you before payment. This discount has no cash value and is not available with a deposit.

5. Changes & Rescheduling (Your Remedy)

5.1. To change or reschedule a booking, email [email protected] with your order number as early as possible. Requests are subject to availability and to a reasonable notice period before the booked date.

5.2. The amount you have already paid is credited towards the rescheduled or alternative booking. Where the new booking costs more (for example, due to multi-day pricing, add-ons or delivery), the difference is payable; where it costs less, the surplus is held as credit towards a future booking and is not refunded in cash.

5.3. Changes very close to the booked date may not be possible if we have already committed units, staff or delivery for your event.

6. If We Cannot Fulfil Your Booking

6.1. In the rare event that we are unable to fulfil a confirmed booking, we will contact you to reschedule it to an available date, or apply the full amount you paid as credit towards an alternative service or date — at no extra cost to you for the rescheduling itself.

7. Faulty or Incorrect Items

7.1. If a physical product arrives damaged, faulty or not as described, contact us within 7 days of delivery with your order number and photos, and we will arrange a replacement or repair.

7.2. For service bookings, please report any issue with the equipment or setup to our team on-site immediately so we can resolve it during your event.

8. Contact Us

For any questions about this policy, cancellations, changes or rescheduling, please contact us at:

EzyEvents Solutions (AS0480015-H)
Lot-08-23, Kenwingston Business Centre,
Persiaran Bestari, 63000,
Cyberjaya, Selangor
Email: [email protected]
Phone: +6019-697 4200